Troubleshooting (AXYZ Innovator)

Machine Problems

The machine won't start up - it complains about a missing operating system?

The firmware on the machine controller will try to load new software from any USB stick which is inserted into the machine at start up.

• Turn off the machine with the POWER OFF button.
• Unplug the USB drive from the USB socket on the side of the machine electrical cabinet.
• Wait at least 30 seconds.
• Press the POWER ON button.
• Continue the startup procedure as normal.

Program/CAM Problems

Y-axis offset too small

This is an intermittent problem which only occurs for certain machine users. There can be a number of causes - it's tricky because sometimes a file which is exactly just exported at a different time will work perfectly fine. Ask a member of technical staff for help, but this is what we will recommend you try:

• Post each operation as a separate file, and run these files separately.
• Move the work away from the edge of your material slightly.
• Move the lead-in linking position away from the origin position.